Sébastien Baguet

Address: 10, rue Talma - 75016 Paris, France
Cell : +33 662 287 641
Email : baguet@gmail.com

Work History

Weekendesk France (since 2004)

Information Systems Manager
Position involves Information Systems Management, Project Management and System Policy Management.
  • In charge of all technical projects including web site development, and strategy and facilities management.
  • Define and implement all tools and processes related to standardization, security and data storage.
  • Manage a computer population of 60 persons in France and 7 in the UK.
  • Supervise one IT Manager and one webmaster.
e-Commerce Director of Weekendesk France & The Full Experience Company Ltd.
Was responsible of the B2C sales revenue generated by www.weekendesk.fr and www.thefullexperiencecompany.com
  • Determined and implemented the online marketing strategy in France and England.
  • Analyzed the ROI of all online marketing campaigns.
  • Coordinated all parties involved (media agency, affiliates, graphic artists, etc.).
Customer Service Manager
Was in charge of Weekendesk customers' satisfaction and retention.
  • Defined all customer care processes.
  • Managed all conflicts.
  • Created and supervised a call center (4 permanent agents, 12 during high peak).

Product Manager, Yahoo! France

May 2003 - XXXX 2004, Consumer & Network Services
  • Was in charge of Yahoo! Photos, Yahoo! Toolbar, My Yahoo!, Registration and Profiles.
  • Position involved Project Management from conception to launch.
  • Post-launch responsibilities included product maintainance, work on marketing campaigns, performance analyses (audience and visits), and business watch.
October 2001 - XXXX, Premium Services
  • Was in charge of the billing platform.
  • Worked with the US and European teams to develop and support the billing platform.
  • Launched the payment platforms for Yahoo! Express, Yahoo! Mail Extra Storage and Yahoo! Personals in France.
October 2000 - May 2003, eCommerce
  • Was in charge of Yahoo! Shopping.
  • Integrated merchant stores in the Shopping mall : Yahoo! Store, Order Button Exchange (OBE) and Remote Merchant Integration (RMI).
  • Worked in conjunction with merchants to increase visibility throughout the network and maximize conversion rates.
  • Managed special operations: Mother's day, Valentine's day, Halloween, Christmas and Eastern vacation

Engineering trainee, BNP & BNP Paribas

May 1998 - June 2000, Engineering Trading & Pricing.
  • Was in charge of the Internet and Intranet development.
  • Assisted engineers in developing pricing tools (Excel & Visual Basic).
  • Developed a profit tool on the intranet for a real-time publication of yields/rates.

Trainee, Quest International

July 1996 - September 1996, Conception laboratory - Bromborough (England).
June 1995 - August 1995, Conception laboratory - Paris (France).
  • Was in charge of the design of an MS Access database for dairy products.
  • Deployed the system and tested it in England.
  • Trained employees to use the system.

Accomplishments

  • Ability to succeed in a highly matrixed and fast-paced environment.
  • Leadership skills to work effectively with international teams (from business development to engineering, localization, production, customer support, marketing and sales).
  • Gained considerable experienced with payment systems and security protocols.
  • Acquired strong analytical capabilities and a solid understanding of key financial and business metrics.
  • Helped sign deals between Yahoo! France and major merchants (Fnac.com, Rueducommerce, Madeinsport, Bebloom...)
  • Launched the current version of www.Weekendesk.fr with an online booking system.
  • Developped and implemented www.thefullexperiencecompany.com
  • Contributed to Weekendesk's €3,5 million revenue in 2005, e.g. a 400% growth.
  • Managed a €350.000 marketing budget at Weekendesk.

Education

  • Master of Science in Business and Management, Graduate School of Business in Clermont-Ferrand, 2000.
    Focus on Management and Trading & Pricing.
  • Major in Management and Changes, Graduate School of Business in Dijon, 1998.

Technical skills

  • Internet  -  Html, Php, MySql, CSS, Javascript, Java, XML.

  • Development  -  MS Office, Visual Basic, VBA.

  • Design  -  Photoshop 6 & 7, Paint Shop Pro 6.

Linguistic skills

  • Native of France
  • Fluent English
  • Basic German

Personal interests

Web sites design

Sports & Leisure Activities

  • Hiking in the Alps
  • Endurance running
  • Cooking