Work History
Weekendesk France (since 2004)
Information Systems ManagerPosition involves Information Systems Management, Project Management and System Policy Management.
- In charge of all technical projects including web site development, and strategy and facilities management.
- Define and implement all tools and processes related to standardization, security and data storage.
- Manage a computer population of 60 persons in France and 7 in the UK.
- Supervise one IT Manager and one webmaster.
Was responsible of the B2C sales revenue generated by www.weekendesk.fr and www.thefullexperiencecompany.com
- Determined and implemented the online marketing strategy in France and England.
- Analyzed the ROI of all online marketing campaigns.
- Coordinated all parties involved (media agency, affiliates, graphic artists, etc.).
Was in charge of Weekendesk customers' satisfaction and retention.
- Defined all customer care processes.
- Managed all conflicts.
- Created and supervised a call center (4 permanent agents, 12 during high peak).
Product Manager, Yahoo! France
May 2003 - XXXX 2004, Consumer & Network Services- Was in charge of Yahoo! Photos, Yahoo! Toolbar, My Yahoo!, Registration and Profiles.
- Position involved Project Management from conception to launch.
- Post-launch responsibilities included product maintainance, work on marketing campaigns, performance analyses (audience and visits), and business watch.
- Was in charge of the billing platform.
- Worked with the US and European teams to develop and support the billing platform.
- Launched the payment platforms for Yahoo! Express, Yahoo! Mail Extra Storage and Yahoo! Personals in France.
- Was in charge of Yahoo! Shopping.
- Integrated merchant stores in the Shopping mall : Yahoo! Store, Order Button Exchange (OBE) and Remote Merchant Integration (RMI).
- Worked in conjunction with merchants to increase visibility throughout the network and maximize conversion rates.
- Managed special operations: Mother's day, Valentine's day, Halloween, Christmas and Eastern vacation
Engineering trainee, BNP & BNP Paribas
May 1998 - June 2000, Engineering Trading & Pricing.- Was in charge of the Internet and Intranet development.
- Assisted engineers in developing pricing tools (Excel & Visual Basic).
- Developed a profit tool on the intranet for a real-time publication of yields/rates.
Trainee, Quest International
July 1996 - September 1996, Conception laboratory - Bromborough (England).June 1995 - August 1995, Conception laboratory - Paris (France).
- Was in charge of the design of an MS Access database for dairy products.
- Deployed the system and tested it in England.
- Trained employees to use the system.
Accomplishments
- Ability to succeed in a highly matrixed and fast-paced environment.
- Leadership skills to work effectively with international teams (from business development to engineering, localization, production, customer support, marketing and sales).
- Gained considerable experienced with payment systems and security protocols.
- Acquired strong analytical capabilities and a solid understanding of key financial and business metrics.
- Helped sign deals between Yahoo! France and major merchants (Fnac.com, Rueducommerce, Madeinsport, Bebloom...)
- Launched the current version of www.Weekendesk.fr with an online booking system.
- Developped and implemented www.thefullexperiencecompany.com
- Contributed to Weekendesk's €3,5 million revenue in 2005, e.g. a 400% growth.
- Managed a €350.000 marketing budget at Weekendesk.
Education
- Master of Science in Business and Management, Graduate School of Business in Clermont-Ferrand, 2000.
Focus on Management and Trading & Pricing. - Major in Management and Changes, Graduate School of Business in Dijon, 1998.
Technical skills
- Internet - Html, Php, MySql, CSS, Javascript, Java, XML.
- Development - MS Office, Visual Basic, VBA.
- Design - Photoshop 6 & 7, Paint Shop Pro 6.
Linguistic skills
- Native of France
- Fluent English
- Basic German
Personal interests
Web sites design
Sports & Leisure Activities
- Hiking in the Alps
- Endurance running
- Cooking